Privacy Policy
Last updated: April 27, 2026
At Saravanas, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your data when you visit our website, contact us, or use our services.
1. Data Controller
Saravanas is the data controller responsible for your personal information.
Contact: Email: reservations@saravanasgroup.in • Phone: +91 74490 32021 • WhatsApp: +91 74490 32021 • Address: NO.22/D3, SAMAYANALLUR ROAD, ALAVAI NAGAR,MADURAI, TAMIL NADU, 625018
2. Information We Collect
We collect the following categories of personal information:
• Identity Data: full name, date of birth (if provided)
• Contact Data: email address, phone number, WhatsApp number, postal address
• Transaction Data: bookings, payments, billing details
• Technical Data: IP address, browser type, operating system, device identifiers
• Usage Data: pages visited, time spent, click patterns, referral source
• Communication Data: messages sent to us via forms, email, WhatsApp
• Marketing Preferences: consent status for promotional communications
3. How We Use Your Information
We use your personal information to:
• Process bookings, reservations, and payments
• Communicate with you about your account, bookings, and customer service requests
• Send promotional offers, newsletters, and updates (only with your explicit consent)
• Improve our website, services, and user experience
• Comply with legal, regulatory, and tax obligations
• Prevent fraud, abuse, and unauthorized access
• Conduct analytics to understand customer behavior
4. WhatsApp Business Communications
We use WhatsApp Business API (operated by Meta Platforms, Inc.) to communicate with you when you opt in or initiate contact. By sharing your WhatsApp number with us, you consent to receive messages including booking confirmations, customer service replies, and promotional content (where opted-in).
You can opt out of WhatsApp messages at any time by replying "STOP" or contacting us directly.
When you communicate with us via WhatsApp, your messages are processed by Meta in accordance with WhatsApp's Privacy Policy. We retain WhatsApp conversation history for customer service and legal compliance purposes.
5. Sharing Your Information
We do not sell or rent your personal information. We may share your data with:
• Trusted service providers (payment processors, email services, hosting providers, analytics)
• Meta Platforms, Inc. (for WhatsApp Business API communications)
• Legal authorities when required by law, court order, or government request
• Professional advisors (lawyers, accountants, auditors) under confidentiality agreements
• Business partners only with your explicit consent
6. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content. We use:
• Essential cookies (required for site functionality)
• Analytics cookies (Google Analytics, Meta Pixel) — with consent
• Marketing cookies (advertising platforms) — with consent
You can manage cookie preferences through your browser settings or our cookie consent banner.
7. Data Security
We implement industry-standard technical and organizational security measures including HTTPS encryption, access controls, regular security audits, and secure data storage. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
8. Your Rights
Subject to applicable law (GDPR, India's DPDP Act, etc.), you have the right to:
• Access the personal information we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your data (subject to legal retention requirements)
• Object to or restrict certain processing activities
• Withdraw consent at any time
• Receive your data in a portable format
• Lodge a complaint with the relevant supervisory authority
To exercise these rights, contact us at: Email: reservations@saravanasgroup.in • Phone: +91 74490 32021 • WhatsApp: +91 74490 32021 • Address: NO.22/D3, SAMAYANALLUR ROAD, ALAVAI NAGAR,MADURAI, TAMIL NADU, 625018
9. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations (typically 7 years for financial records), resolve disputes, and enforce our agreements. Marketing data is retained until you withdraw consent.
10. International Data Transfers
Your data may be transferred to and processed in countries other than your country of residence. When we transfer data internationally, we ensure appropriate safeguards are in place (such as Standard Contractual Clauses) to protect your information.
11. Children's Privacy
Our services are not directed to individuals under the age of 13 (or 18 in India). We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately for prompt deletion.
12. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be indicated by a revised "Last Updated" date. Material changes will be notified via email or a prominent notice on our website. Continued use of our services after changes constitutes acceptance.
13. Contact Us
For privacy-related questions, complaints, or to exercise your rights:
Saravanas
Email: reservations@saravanasgroup.in • Phone: +91 74490 32021 • WhatsApp: +91 74490 32021 • Address: NO.22/D3, SAMAYANALLUR ROAD, ALAVAI NAGAR,MADURAI, TAMIL NADU, 625018